Mac Os Mail cannot uncheck "Automatically detect and maintain account settings" on SMTP server list

I need to change the SMTP port and add the password for the user but it doesn't save once i edit it, no matter what i do. I cannot uncheck the "automatically detect and maintain account settings" option, it's selected and disabled so i can't uncheck it and i think it is preventing me to edit the SMTP server.


I have already unchecked the option to automatically detect configuration on the Advanced tab in the Account i want to edit.


Even if i add a new SMTP server, it does not save the username and password or the other options.


Can anyone please help?

Posted on Sep 17, 2015 4:30 PM

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12 replies

Sep 23, 2015 6:17 AM in response to helders

Back up all data.

Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Test to see whether there's any change in the problem. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test again.

Nov 5, 2015 9:40 AM in response to helders

I was having the same issue with outgoing mail (it would not recognize my SMTP server)... Auto-detect Settings was checked and greyed out so I couldn't actually change it if I wanted to. Solution: I disabled the email account, waited for 5 minutes so things could happen behind the scenes, then enabled it again. This seems to have resolved the issue.


Now if I could only get it to remember my email client account password so I didn't have to enter it once a day.............................

Nov 11, 2015 2:56 PM in response to helders

I had this problem. I had three accounts enabled on mail, and I could uncheck the 'Automatically detect settings' box on two of them, but not the third (my main account). I fixed it this morning after two weeks (happened when I upgraded to El Capitain). I disabled the account through 'internet accounts' and unchecked every box imaginable so the account was completely gone from internet accounts and mail accounts. I tried reconfiguring from there initially but it didn't work. The thing that fixed it was to sign out of my apple id on the computer, sign in again on a different apple id (my husband's) and then add my main email address back to the mail accounts. The email account that wasn't sending was also my apple id. Mail is now sending from my main account, but I haven't tried signing in to the computer as 'myself' again with my apple id. I'm not very technically gifted so can't say why this is happening, but this seems to be where the problem is.

Dec 14, 2016 2:04 PM in response to deus_x

Did anyone find a successful solution for that pesky grayed out box on the SMTP server setting.

I've done everything from delete the email account and recreate it, to remove all the indexed files with the word envelope in them from the maildata folder in my library. Whatever I do, this stupid setting comes back.


Apple - are you aware of this issue and have you provided any solution?

I've don't though this each time I update Yosemite (which is why I'm terrified of any of the new OSXs).


Please help.

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Mac Os Mail cannot uncheck "Automatically detect and maintain account settings" on SMTP server list

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